FAQs

Below are answers to common questions about shopping, orders, payment, shipping, returns and products on ahsyxf.com. If you cannot find the answer you need, please feel free to contact our customer support.

Q: Are the product colors exactly the same as shown on the pictures? A: We take real photos of all products. Slight color differences may exist due to different screen displays, lighting and shooting angles. This is not regarded as a quality problem.

Q: How to choose the right size? A: Please refer to the size chart attached on each product page before ordering. We suggest you measure your own clothes or body size and select the suitable size accordingly.

Q: Are your sportswear comfortable and skin-friendly? A: All our products are made of high-quality fabrics, which are breathable, soft and suitable for daily wear, sports and outdoor activities.

Q: How can I check my order status? A: After payment is confirmed, you will receive an order confirmation email. You can log in to your account to view order progress, or check updates via email notifications.

Q: What payment methods do you accept? A: We accept Visa, Mastercard and PayPal. All payment channels are encrypted and safe for transactions.

Q: Can I cancel my order after payment? A: Orders can be cancelled for free within 24 hours before shipment. If the package has been dispatched, please refer to our Return Policy to apply for return after receiving the goods.

Q: Why did my payment fail? A: Failed payment may be caused by network issues, insufficient balance or bank limit restrictions. Please try again later or use another payment method. Contact us if the problem persists.

Q: How long will it take to receive my package? A: We need 1-3 business days to process your order. Standard international shipping generally takes 7-15 business days. Delivery may be delayed due to customs clearance or remote areas.

Q: How can I track my package? A: Once your order is shipped, we will send a tracking number and tracking link to your registered email. You can check the delivery status online at any time.

Q: Do I need to pay import duties and taxes? A: Any import duties, taxes and related fees charged by local customs shall be borne by the buyer.

Q: What if my package is lost or damaged during delivery? A: Please contact our customer service immediately with your order number and tracking number. We will help you solve the problem as soon as possible.

Q: What is your return time limit? A: You can apply for return or exchange within 30 calendar days after receiving the goods.

Q: Who will pay for the return shipping fee? A: If the return is caused by our mistakes such as wrong items or defective products, we will cover the shipping cost. If you return goods for personal reasons, you need to bear the return freight.

Q: How long will I get my refund after you receive the returned items? A: We will inspect the items within 3-5 business days after receipt. The refund will be returned to your original payment account within 2-7 business days. The specific arrival time depends on your payment provider.

Q: Are all items returnable? A: Clearance items and customized products are non-returnable and non-refundable. Products that are worn, washed, damaged or without original tags cannot be returned.

Q: Do I need to register an account to place an order? A: You can complete shopping as a guest. Registering an account will help you manage orders and enjoy more convenient services.

Q: How to subscribe or unsubscribe promotional emails? A: You can subscribe to our newsletter during checkout. Every promotional email contains an unsubscribe link, you can opt out at any time.

Q: Do you support wholesale and bulk orders? A: Yes. If you have wholesale or cooperation demands, please send an email to our customer service with your detailed requirements.